What to do if money is stuck in an ATM machine


Currently, the use of ATMs is decreasing due to the spread of digital banking. But still many people of the country withdraw money from ATM machines when necessary. With the bank’s ATM booth within reach, there is a lot of convenience in withdrawing money from the ATM.

Many consider it safer to withdraw money from banks due to various problems with ATM machines. One such problem is money getting stuck in ATM machines. Now the question is what to do if the money is stuck in the ATM machine? You will know the correct answer to that question in this post. Let’s know the details about what to do if the money is stuck in the ATM machine.

Store transaction information

Don’t panic if you don’t get the money even after the ATM withdrawal process is completed and the money is deducted from the account, first take the step of saving the transaction slip with you.

This slip contains proof of how much money you have withdrawn from an ATM. But there is no reason to worry even if you don’t get the transaction slip. There is also an opportunity to extract transaction information from bank statements.

The transaction slip contains all the important details of the transaction, so be sure to collect the transaction details before filing a complaint. If you fail to get the transaction slip from the ATM, then you can check the bank statement and get the transaction information from there. Apart from this, you will also receive an SMS on your mobile if the money has been deducted from your account.

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👉 What to do if the card is stuck at the ATM booth

Contact customer care or branch

There is no reason to worry if the money gets stuck in the ATM machine or the money does not come out. Maybe the money has been deducted from your account correctly. But the money did not come out from the ATM machine. The cameras in the booth keep the evidence of all the incidents at all times. In most cases money stuck in the booth can be due to machine problems. If money is stuck in the ATM machine, tell the guard at the booth and ask him to record it. After that, call the customer care of the concerned bank and inform them that the money has been blocked. If you do not get a suitable solution from the customer care, then you should go to the bank branch and give a written complaint.

👉 Precautions to be followed while using ATM booth

What to do if money is stuck in an ATM machine

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After making a written complaint to the bank, necessary measures will be taken and the money stuck in the booth will be paid to you from the bank within a certain working day. Usually the money will be refunded back to your account. But if for some reason the bank does not want to pay you your due amount, then you can definitely complain to Bangladesh Bank or law enforcement agencies.

Complain in writing

If you do not get any assurance of resolution from the bank’s call center, you should file a written complaint at the bank’s branch. Do not forget to attach the transaction slip along with the complaint. Since the transaction slip contains identifying information such as time, place, ATM ID, response code, etc., it is very important to make a complaint to verify your transaction. Do not forget to attach the transaction slip or bank statement as evidence of the transaction in case of written complaint. The proof of transaction is this slip or statement. So, in case of filing a complaint, please attach the transaction slip or bank statement.

👉 Things to keep in mind while withdrawing money from ATM booth

The bottom line is that there is no reason to panic if money gets stuck in an ATM booth. If you follow the mentioned rules correctly you will get your money. So try to take proper action without getting confused if money is stuck in ATM machine. You can get your money back by taking the necessary steps to calm down.

👉 Video: What to do if the card is stuck at the ATM booth

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